FAQs

Here are the daily questions we receive.  Take a moment to read these before calling.  

First, we are not Amazon...we are a family-run business.  No matter when you call or e-mail, we will only respond Monday through Friday, 10am - 3pm EST.

Please read all the FAQs to help you when we are closed.

ALWAYS keep your registration name and registration number written down where you can find them.  You will have to re-register whenever Windows does an update. Sorry, nothing we can do about that.